FAQ
Do you accept custom orders?
At the moment, we are not able to accept custom orders. However, if this changes, we will notify you. Follow us on Instagram or TikTok for the latest updates.
Which countries do you ship to?
We currently ship to the United Kingdom, the United States, Canada, Australia, and New Zealand. Due to post-Brexit complexities, we are unable to ship to other parts of Europe at this time.
We are actively working on worldwide shipping. If your country is not listed, follow our social media for updates.
We are actively working on worldwide shipping. If your country is not listed, follow our social media for updates.
Where do you ship from?
Our studio is based in Jingdezhen, China — known as the porcelain capital of the world, with thousands of years of ceramic history.
What is your order processing time?
Ready-to-ship items are processed within 3 business days.
Pre-order items are processed within the timeframe stated on the product page (typically 6–8 weeks).
Pre-order items are processed within the timeframe stated on the product page (typically 6–8 weeks).
What if my order arrives damaged?
We offer a refund if your order arrives damaged. Please email your order number and clear proof of damage, including photos of the item, packaging, and shipping label.
Failure to provide these may result in a refusal of the refund.
Failure to provide these may result in a refusal of the refund.
What if I entered the wrong shipping address?
Contact us immediately if you notice an incorrect shipping address. Once shipped, we cannot change the delivery route.
If delivered to the wrong address due to incorrect information provided at checkout, a refund cannot be issued.
If delivered to the wrong address due to incorrect information provided at checkout, a refund cannot be issued.
When will you restock?
New collections are usually released once a month or every other month.
If the shop is empty, it means items are sold out. Sign up or follow us for updates and release dates.
Your support means everything to us — thank you for being part of this journey 🫶🏼
If the shop is empty, it means items are sold out. Sign up or follow us for updates and release dates.
Your support means everything to us — thank you for being part of this journey 🫶🏼
Are they dishwasher safe?
Yes, but dishwashers may increase damage and wear over time. We recommend hand washing whenever possible.
Pieces with gold, metallic finishes, decals, or added elements should not go in the dishwasher.
Pieces with gold, metallic finishes, decals, or added elements should not go in the dishwasher.
Are they microwave safe?
Yes — unless the piece contains gold luster. Real gold elements should never be microwaved.
Can I return or exchange my order?
All products are handmade and one-of-a-kind. We do not accept returns or exchanges. All sales are final.
Return Policy
We value your experience with our work. Each piece is handmade and unique, with natural variations as part of its character.
If damaged during shipping, first file a claim with the carrier and notify us within 24 hours with photos.
For lost packages, contact the carrier first, then reach out to us. Once responsibility is confirmed, we may offer store credit or replacement.
If damaged during shipping, first file a claim with the carrier and notify us within 24 hours with photos.
For lost packages, contact the carrier first, then reach out to us. Once responsibility is confirmed, we may offer store credit or replacement.